This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. Learners will understand what drives customer behaviour and what creates customer retention. Learners are also given the opportunity to explore excellence within customer service, dealing with more challenging scenarios such as complaints and stakeholder engagement.
The Level 3 Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.
This qualification is aimed also those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
As a work-related, competency based qualification it will provide confirmation to employers that learners have gained the skills and knowledge needed to conduct customer level skills at level 3 to a nationally recognised standard.
Customer Service impacts on all occupational sectors. This Level 3 Diploma in Customer Service can be embedded in a company’s normal training and development process.
The qualification gives learners the opportunity to develop and demonstrate technical and wider sector-related knowledge to underpin competence. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry.
The course will help you to achieve and prove a range of technical skills and behaviours that supports competence in the job role. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service
Course Length: 3 – 6 months;
Start dates: January April, July, September;